Last updated: 27/08/2025

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At ArtBirdCrafts.co.uk, we want you to be delighted with your purchase, whether it’s a glittery goose or a brooding barn owl. But if something’s gone awry, here’s how we make it right.

 

Returns & Refunds

• If your item arrives damaged, defective, or not quite what you expected, please contact us within 14 days of delivery.

• We’ll offer a refund, exchange, or store credit—whichever suits you best.

• To qualify, items must be unused, in original condition, and preferably not covered in biscuit crumbs.

 

Proof of Problem

• A quick photo of the issue helps us understand what went wrong (and lets our studio parrot investigate).

• Send your photo and order number to info@artbirdcrafts.co.uk and we’ll respond with solutions, not squawks.

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Non-Refundable Items

• Custom orders and one-of-a-kind creations may not be eligible for refund unless they arrive damaged.

• Digital downloads, if offered, are non-refundable once accessed.

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Return Shipping

• If a return is approved, we’ll let you know whether we cover the return postage or if it’s your responsibility.

• We recommend using a tracked service, carrier pigeons are charming but unreliable.

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Refund Timing

• Once we receive and inspect your return, refunds are processed within 5–7 business days.

• Refunds go back to your original payment method, no coins tossed into fountains, we promise.

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Questions?

Reach out anytime at info@artbirdcrafts.co.uk. We’re here to help, and we believe every hiccup is just another chance to show how much we care.